Inspection and Returns Policy

Last updated: 27/10/2026

GEKLASS wants you to be happy with your product. If there is a problem, you can inspect, exchange or return it under the policy below.

1. Inspecting goods on delivery

• Check the seal, packaging and quantity as soon as you receive the parcel.
• We recommend filming the unboxing as evidence in case of a problem.
• If the packaging is torn or dented, or the product is not what you ordered, you may refuse delivery and contact us straight away.

2. Return period

The return period for each product is stated in the product information and the order confirmation at the time of purchase, counted from the day you receive the goods.

3. Product condition

• The product comes with all accessories, bundled gifts, box and security seals (if any).
• It shows no sign of drops, breakage, water damage or misuse.
• You have the invoice or order confirmation.

4. Return process

1. Contact the hotline or email, giving your order number and the reason.
2. GEKLASS confirms your request and explains how to send or bring the product to a drop-off point.
3. The product is inspected.
4. The exchange for a new product or the refund is completed as described in section 5.

5. Refunds

Refunds are made to the original payment method. When the money reaches your account depends on the payment provider, and we will tell you when we process your request. For details, see the Payment Policy.

6. Exclusions

• Products damaged by the user, or used to the point that their value has dropped.
• Missing accessories, gifts or related documents.
• Products in a promotion with its own return conditions, clearly stated at the time of purchase.

For technical faults that arise during use, see the Warranty Policy.