Warranty Policy

Last updated: 27/10/2026

Genuine GEKLASS products are covered free of charge for manufacturing defects under the policy below.

1. Warranty period

The warranty period of each product is stated on the warranty card or the purchase invoice, counted from the date of purchase. Bundled accessories may have a different period, as stated in the instructions supplied with the product.

2. Warranty conditions

• The product is within its warranty period and you have a valid warranty card or invoice.
• The serial number or IMEI on the product matches the registered details and has not been erased or altered.
• The defect was caused by the manufacturer under normal conditions of use.

3. What is not covered

• Damage from drops, impact, water, fire or explosion, insects, or use contrary to the instructions.
• Products that have been opened, repaired or tampered with (hardware or software) by a party not authorised by GEKLASS.
• Normal wear and tear, scratches and cosmetic peeling.
• Expired warranty, or no valid documents presented.

4. Warranty process

1. Contact the hotline or email for guidance and to be directed to a drop-off point (see the Service Centre).
2. Bring or send the product, with the warranty card or invoice, to the drop-off point.
3. A technician inspects it and tells you the outcome: repair, replacement of parts, or exchange of the product.
4. Collect the product and the warranty report.

5. Processing time

The estimated processing time is given when the product is received and depends on the nature of the fault and the parts needed. We will keep you updated if the timing changes.

6. Before you send it in

Please back up your personal data and turn off any device lock features. GEKLASS is not responsible for data lost during repair. If the product is faulty on arrival, see also the Inspection and Returns Policy.