Shipping Policy

Last updated: 27/10/2026

GEKLASS delivers to the address you provide through partner carriers.

1. Delivery area

We deliver within Vietnam. Some remote areas and islands may need extra time or may not be supported; this is shown when you enter your delivery address.

2. Delivery options

• Standard delivery: available for most products and addresses.
• Express delivery: available in certain areas and for certain products, shown at checkout when available.

3. Fees and delivery times

Shipping fees and estimated delivery times depend on the address, delivery option and product, and are shown clearly at checkout before you confirm your order. Any free-shipping offer is published together with its conditions.

4. Tracking your order

Once your order is handed to the carrier, you receive tracking details by email or message. You can also call the hotline to check your order status.

5. Failed delivery

If the recipient cannot be reached or nobody is there to receive the parcel, the carrier will contact you to rearrange delivery. If delivery is still not possible after several attempts, the order may be returned to GEKLASS and handled under the Payment Policy.

6. Receiving your order

Please check the packaging and the product on receipt, as described in the Inspection and Returns Policy. Someone collecting on your behalf must be able to give the order details if asked.