Service Centre

Last updated: 27/10/2026

GEKLASS handles warranty and repairs through authorised service centres. For the smoothest experience, please contact us before bringing in your product.

How to find the centre nearest you

1. Call the hotline on PLACEHOLDER or email PLACEHOLDER.
2. Give us your province/city, the product type, the serial number or IMEI, and a description of the fault.
3. We direct you to the right drop-off point and explain the next steps.

What to prepare before bringing the product in

• The warranty card or purchase invoice.
• A backup of your personal data, and sign out of all accounts on the device.
• Accessories related to the fault (charger, cable, box) if requested.

Intake process

A technician inspects the product, identifies the fault and tells you the proposed solution and estimated time. For warranty conditions, see the Warranty Policy.

Tracking your product

You can ask about progress by calling the hotline and giving your intake reference. We will also let you know proactively when the product is ready for collection.